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Welcome to the VITALsync Resource Center

VITALsync is VITAL WorkLife’s purpose-built case management system — built to better support how our teams and providers work. This Resource Center is your go-to guide for: 

Understanding the system

Accessing and using the platform

Navigating terminology and workflows

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VITALsync Training

 Your starting point for platform overview, training resources, and everything you need to get up and running. 

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Role based Resources

 Find guides, walkthroughs, and how-tos tailored to how you use VITALsync day to day. 

Provider Role
Internal VWL Role

What is VITALsync?

VITALsync is VITAL WorkLife’s purpose-built Case Management System (CMS).It was developed to eliminate friction in case handling and documentation while improving data visibility and workflow efficiency across our organization.

VITALsync enables

3-2

Referral intake and assignment

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Case review and acceptance workflows

documentation (1)

Case and session note documentation with member history access

billing

Easy session authorization tracking and intuitive billing submission

certs

 Update your professional profile such as licensure and certifications, practice availability, and contact preferences, etc. 

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Need Help?

Running into an issue? Submit a support request and our team will follow up to get you back on track.

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Help Us Improve

 Have an idea or feedback? We're listening — share your experience so we can continue making VITALsync better for everyone. 

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