Physician Intervention

"Thank you for your help with Dr. P.; he completed the program successfully. During his review interview yesterday, Dr. P. said the program had helped him a lot. He expressed better understanding of root causes of his disruptive behaviors (work and non-work related) and ways of managing them. He mentioned that his assigned peer coach (an orthopedic surgeon) was especially helpful to him. Team members in his work area indicate substantial improvement in demeanor and work performance. His supervising physician, reports the same. It’s terrific to have this effective program available at ChristianaCare. I’m reasonably sure that without it, the outcome for Dr. P would have been unfavorable."

“I wanted to let you know that the outcomes achieved surpassed expectations of everyone on our team. One year ago, we were experiencing a high level of turnover in our physicians’ clinic that was attributed to her disruptive behavior, significant dissatisfaction with our partner organization she was serving, and non-compliance with her patient charting in our EHR. During our most recent meeting, our partner organization reported that they are looking forward to her continued partnership well into the future, strong mentoring relationships have emerged, and the physician has reported a complete turnaround in her own level of satisfaction and engagement. We entered into this work with hesitation, but we are so thankful for this engagement and the positive results it generated. Thank you for another positive experience with VITAL WorkLife.”

“The performance of the physician was substantially improved—increasing productivity and easing tension among team members. Additionally, we were able to retain a valuable employee and avoid the high costs of recruitment and loss of productivity.”