The cost of physician burnout and turnover is staggering. UnityPoint Clinic, facing burnout rates as high as 50%, realized that a standard approach to well-being was failing their 1,200+ providers and APPs.
Our new case study shows exactly how strategic investment drives measurable returns.
The Challenge: Beyond Basic EAP
UnityPoint's leaders recognized that their general Employee Assistance Program (EAP) couldn't address the unique, high-stakes stressors of clinical work. To effectively retain talent and support their workforce — especially through a major EHR implementation — they needed a tailored solution.
The Solution: Targeted, Confidential Support
In partnership with VITAL WorkLife, UnityPoint implemented a comprehensive Provider Well-Being Resources program focused on clinical-specific challenges. This included:
- Peer Coaching & Support: Guidance from certified physician and APP coaches who truly understand the job.
- WorkLife Concierge: Practical assistance with daily tasks (childcare, travel, finances) to free up mental energy.
- 24/7 Confidential Counseling: Immediate, in-the-moment support
This support was integrated into the culture, ensuring providers knew resources were available and confidential—a key factor in increasing adoption.
The Impact: Unmistakable ROI
By treating well-being as a core business strategy, UnityPoint achieved dramatic results: 44% decrease in provider burnout, 25% reduction in turner, and 72% provider engagement in services.
The President of UnityPoint Clinic, Dr. Patricia Newland, emphasizes the value: "Moments matter—when we get the right resource to a clinician at the right time, it can be career-saving, even life-extending."
Ready to See the Blueprint?
Discover the specific steps UnityPoint Clinic took to achieve these results, including how they tracked outcomes and strategically embedded well-being into their organizational culture.
