As an employer, we help you retain and recruit top talent by standing out as a preferred workplace. Employees with a healthy work/life balance, a holistic approach to well being and support for their well being needs are happier and more productive team members. We are committed to helping you provide expert support for your employees.
Accountability for Results
We’re committed to having an experienced account team, including a senior EAP consultant, assigned to each employer organization we serve. Your team will check in regularly with you to review program utilization and outcomes, identify needs and uncover opportunities to increase the effectiveness of any solution we put in place.
As long as you’re our client, we’ll stay active and visible within your company, building a relationship with your employees to keep them healthy—which keeps you happy with the bottom line.
At VITAL WorkLife, we are always on call, online and on top of your needs as an employer. We make it easy for you and your employees to quickly access the resources they need, whenever and wherever they need them. We’re always fast, responsive and supportive so employees don’t have to wait to get help.
24/7 Live Phone Support
When you, your employees or members of their family call, you can guarantee they will always get to the resources they need in a quick and efficient manner. Our In-the-moment support team is available 24/7 for behavioral health concerns and available 7:00am – 7:00pm for initiating your sessions for counseling, coaching and legal and financial support.
Guided Client Support
With the support of our knowledgeable Solution Delivery team, your employees and their family members can quickly and efficiently find solutions. If they are unsure of their needs our Coordinators will discuss options and make every effort to ensure appointments are scheduled at the time of the call. That’s good for them and a good return on investment for you.
World-Class Web Services
Our member websites are the place to go for information and resources you can trust. You can find info on topics ranging from parenting and eldercare, health and well being, emotional health, career and leadership development, financial planning, pet care, automotive repair and more. You will also find easy-to-use online training modules, interactive webinars, audio files, assessment tools, as well as financial calculators.
Helping You Maximize Your Benefit
Account Management Tools
As a VITAL WorkLife client, your organization’s upper management and supervisors have access to in-depth behavioral expertise designed to help strengthen your leadership, enhance your work environment and grow your business.
Regular Account Reviews
You’ll have ongoing meetings with your VITAL WorkLife Account Manager to review EAP utilization, return on your investment, outcome measurement and satisfaction surveys, as well as discuss your goals and objectives, and how we can support them.
Proactive Knowledge of Your Industry & Organization
Your Account Manager will work hard to stay on top of what’s happening at your organization and in your industry so we be can prepared to assist you should sudden growth or contraction occur — and your Employee Assistance Program can play an important role in making the transition both less traumatic and more productive.
EAP Benefit Promotion
Tools for Boosting Utilization
In the addition to the onsite or online orientation you, your employees and your organization’s managers and supervisors will receive, VITAL WorkLife will remain actively involved in helping you promote your organization’s EAP benefit to your direct reports. Among the services we provide:
We provide on-demand information, tools and resources to help you utilize, promote and communicate the value of your VITAL WorkLife EAP with ease.
- Employee Engagement Tools and Resources: Posters, Flyers, Postcards, Topical handouts, Benefit overviews
- Management Tools and Resources: On-demand Manager Training Video, Performance Based Referral forms, Solution Guide, Critical incident Response Overview
Online Training Materials
Online training information and PowerPoint presentations you can use when talking to employees about their EAP.
Monthly Engagement Materials
Your organization can receive our monthly email communication with a new article for your employees and benefit updates. Ongoing new Insights are also available on our website to support your employees.
To learn more contact us online or at 800.383.1908.